Terms of Service

1. Acceptance of Terms

By creating an account or using the Chores app ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the app. These terms apply to all users, including workers and job posters.

2. Eligibility

You must be at least 16 years old to create an account and use Chores. Users under 18 must have parental or guardian consent. By using the app, you confirm that you meet these age requirements. We may require identity verification to confirm your eligibility.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate, current, and complete information during registration.
• Update your information as needed to keep it accurate.
• Not share your account or use another person's account.
• Notify us immediately if you suspect unauthorized access to your account.

4. The Chores Platform

Chores does not guarantee the quality of work performed, the reliability of any user, or the completion of any job. We provide the platform and payment infrastructure — the actual service agreement is between the poster and the worker.

5. Escrow & Payments

All payments between posters and workers are processed through our escrow system, powered by Stripe:

• When a poster hires a worker, the poster's payment method is charged and the funds are held in escrow.
• Funds are released only after both the poster and the worker confirm that the job has been completed satisfactorily.
• Platform fee: Chores charges an 8% platform fee on all transactions. This fee is deducted from the worker's payout.
• Refunds: Poster payments are non-refundable once a job begins, unless a dispute is successfully resolved in the poster's favor.

Workers receive payouts via Stripe Connect. Payout timing depends on the worker's configured payout schedule (daily, weekly, or monthly).

6. Disputes

In the event of a dispute between a poster and a worker:

• Either party may open a dispute through the app while the escrow is held.
• Both parties must submit evidence through the app within 48 hours of the dispute being opened.
• Chores will review the evidence and make a final, binding determination on escrow release within 24–72 hours.
• Chores reserves the right to refund, withhold, or split the escrow based on its review.

7. Prohibited Conduct

You agree not to:

• Post false, misleading, or fraudulent job listings.
• Harass, threaten, or discriminate against other users.
• Use the platform for any illegal activities.
• Create fake accounts or manipulate ratings and reviews.
• Solicit or accept payments outside the Chores platform to avoid fees.
• Reverse-engineer, scrape, or attempt to access the platform's source code or systems.
• Post content that is obscene, violent, or hateful.

Violations may result in immediate account suspension or permanent ban without prior notice.

8. Safety

We strongly recommend:

• Meeting in a public location first for larger or first-time jobs.
• Telling someone you trust about your job arrangements.
• Trusting your instincts — if something feels wrong, cancel the job.
• Reporting any safety concerns immediately through the app.

Chores is not liable for personal injury, property damage, or theft arising from jobs arranged through the platform.

9. Intellectual Property

All content, trademarks, logos, and design elements of the Chores platform are the property of Chores App LLC. You may not copy, modify, distribute, or create derivative works based on any part of the platform without our written permission.

Content you post (job descriptions, reviews, messages) remains yours, but you grant Chores a non-exclusive, royalty-free license to display and use it on the platform.

10. Termination

Either party may terminate this agreement at any time:

• You can delete your account from Settings → Account → Delete Account.
• Chores may suspend or permanently ban accounts that violate these terms, without prior notice.

Upon termination, your access to the app will be revoked. Any pending escrow may be held pending investigation. Earned but unreleased payouts will be processed according to our standard payout schedule.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Chores shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including lost earnings, property damage, or data loss.
• Our total liability to you shall not exceed the fees you paid to Chores in the 90 days prior to the claim.
• The platform is provided "as is" without warranties of any kind, express or implied.

12. Changes to Terms

We may update these Terms of Service at any time. We will notify you via email or in-app notification at least 7 days before material changes take effect. Continued use of Chores after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Cook County, Illinois, or through binding arbitration as elected by Chores.

14. Contact Us

Questions about these terms? Reach us at:

support@choresnearme.com

Chores App LLC · United States